Returns and Exchanges
If you find any quality issues upon the arrival of the items including defective, damaged or deformed, or the items are different from what you have ordered, you can contact our customer service at firstname.lastname@example.org and request for an exchange, within seven days upon the arrival of the package. We may request the customer to provide pictures of the relevant item for the application.
We will proceed for the application after receiving the returning package and confirming it is in accordance with our terms of return and exchange. If we find the condition is different from the descriptions in the application, or the items have been damaged, used, soiled, washed, deformed or altered, or any accessories or small items attached including dust bags, hangers, studs, buttons or tags are lost under the care of the customer, we will not accept the application.
Applications for exchange is only available for the same item. We will not accept exchanging for other items. In the rare case that an exchange is unavailable, we will offer a refund through Paypal.
We will reimburse the returning shipping fees to the customer through Paypal after we have received the returning package and confirmed it is in accordance with our terms of return and exchange.
If you find the size of the item not a satisfied fit, you can also request for a one-time exchange of the same item of different size, within seven days upon the arrival of the package. For these cases, the customer will be responsible for the relevant shipping fees. Please note that our stock is limited, so we cannot guarantee for the availability of size exchanges, and when it is not available, we cannot offer a refund.
We will not accept any COD returning packages. Please use reliable shipping providers for returning shipping to ensure the package is handled with care to prevent damages to the items.
Please be reminded that you must contact our customer service within seven days upon the package arrival for the applications. We will not accept any applications afterwards, nor any returning packages without prior contacting us.
For all sale and promotion items, or any intimate apparel items like underwear, legwear or swimwear, we will not offer refunds or exchanges.
We reserve the final right on the processing of return and exchange applications.